Our website address is: www.aldoriababy.com owned by Organic Trade Sweden AB, org. No. 559326-5399, further called Aldoriababy.com. We at Aldoriababy.com want you to always feel confident that the personal information you provide to us is processed in a correct, responsible and secure manner. We also want you to always feel confident that your personal data is processed in accordance with the legislation and regulations that apply to the processing of personal data.
Aldoriababy.com is the data controller for the processing of your personal data and is therefore responsible for ensuring that your data is handled correctly and securely in accordance with applicable law.
When you are in contact with us at Aldoriababy.com (e.g. when making a purchase, filling in a form or visiting the website), we collect personal data about you. The information we collect is name, social security number, address, e-mail address and telephone number, purchase, order and usage history, IP address and information you provide to our customer service.
We collect your address from the population register or you can fill it in yourself on our website.
We process your personal data for the following purposes and on the following legal bases:
We process personal data to process orders and to send notifications of delivery status.
The processing is necessary for us to fulfil our contract with you.
We process personal data to handle customer service matters such as queries, complaints and warranty issues.
The processing takes place in order to help you with your customer service matters, which is our legitimate interest, and to fulfil legal obligations in the event of complaints and warranty matters.
We process personal data to send you offers and marketing via email, post and SMS. We also recommend products on the website and send personalised offers and reminders of products left in your shopping basket. This processing may include profiling.
The processing is done with your consent for direct marketing purposes or for our legitimate interest to send direct marketing.
We process personal data in order to enable participation in competitions that we organise.
The processing is carried out for our legitimate interest to administer competitions in which people participate.
We process personal data in order to improve and develop our services, products and technical systems.
The processing is carried out for our legitimate interest to be able to update, improve and develop services, products and technical systems.
We process personal data to comply with applicable laws, such as accounting, tax or product safety laws.
The processing is carried out to fulfil a legal obligation.
We process personal data to prevent misuse of our services and to prevent criminal offences, such as fraud.
The processing is carried out for our legitimate interest to prevent and deter abuse and unauthorised use of our services.
We may share personal data with others but only when authorised by law. Those with whom personal data is shared may be, for example, authorities, logistics companies, marketing companies, suppliers or group companies. We have signed data processing agreements with suppliers who process personal data on our behalf.
We will share your personal data for the following reason. In order to process your payment, we will share your data with Klarna. You can find Klarna's terms and conditions here
In order for us to deliver your order, we will share your information with shipping companies and service companies to handle your shipping, these are DHL and Shipmondo.
We may share your personal data with parties other than those listed above if it is necessary for our business and to fulfil our legal obligations.
We may also share the information with other companies within the group if it is deemed necessary to fulfil our contract with you as a customer.
If any of Aldoriababy.com's suppliers or partners are located outside the EU/EEA, Aldoriababy.com may transfer your personal data there. If personal data is transferred to any country outside the EU/EEA, Aldoriababy.com will take the necessary steps to transfer personal data to countries outside the EU/EEA in a legal manner. If there is no authorisation to sell your personal data to third parties, this will not happen.
We currently use the following service providers outside the EU/EEA:
| Businesses | Service category | Country |
| Meta Inc. | Advertising services | USA |
| Google Inc. | Advertising services | USA |
| Microsoft | Cloud services | USA |
With regard to the personal data that occurs and is processed on social media such as Facebook, Instagram and Youtube, we refer users to the respective service's policy for information on how they process personal data.
The purpose of the processing is to enable existing customers, potential customers and partners of Aldoriababy.com to interact and liaise with Aldoriababy.com via social media. This is to contribute to a good relationship with customers and partners and to make Aldoriababy.com customer service and products easily accessible through several different channels. The processing is necessary for Aldoriababy.com's legitimate interest in marketing its brand and products to existing and potential customers and partners.
We keep personal data for as long as it is needed for the purposes for which it was collected or as long as required by law or regulation.
Purchase and order history is kept for as long as we are required to do so to comply with legal requirements.
Customer service data related to purchases and complaints is retained for as long as we are required to do so to comply with legal requirements. Communications with our service desk that we do not have to save to comply with legal requirements are deleted after six months.
Marketing data is kept until you request to no longer receive marketing material or after you have been inactive for three years.
Data for the prevention of abuse and crime is kept for as long as we need it to prevent or report crime (e.g. fraud).
We will respond to your request regarding any of your rights as soon as possible but at the latest within one month.
Where permitted by applicable law, we may charge an administrative fee to fulfil a request as described below.
You have the right to receive information about how we process your personal data and a copy of the personal data.
You can request that incorrect or incomplete data be corrected.
You have the right to access your personal data held by Organic Trade Sweden AB and to request that it be deleted. To access this information or delete your data, your request must be in writing, contain your social security number and be signed by you. Send your request to Organic Trade Sweden AB, "Dataskydd", Kanslihusvägen 3, 281 35 Hässleholm. The data or confirmation of deletion will be sent without undue delay to your registered address.
You can always use the unsubscribe link included in all promotions, offers and newsletters we send you.
If your data is incomplete, inaccurate or irrelevant, you have the right to request its rectification or erasure. You also have the right to claim damages if the processing of your personal data has not complied with the law.
Among the things that cannot be deleted are data required by the Accounting Act and data required for us to fulfil our obligations in the event of, for example, complaints.
It is important to us that you feel safe. We care about your privacy and always endeavour to treat your personal data with the utmost respect. However, if you feel that we are processing your personal data incorrectly, you are welcome to contact us. You also have the possibility to lodge a complaint with the Swedish Authority for Privacy Protection, which is the authority that supervises the processing of personal data.
You have the right to object to our processing (e.g. processing based on our legitimate interests). Your personal data may not be processed for direct marketing purposes if you object to such processing. If you object to our direct marketing, we will stop all forms of mailings to you. If you still want to receive mailings in certain channels, you do not need to object to all types of marketing. In these cases, you can choose to receive offers from us only in the channels of your choice, e.g. via email, but not SMS.
You have the right to receive the personal data that you have provided to us and that we process by automated means on the basis of a contract with you or on the basis of your consent, in a structured, commonly used and machine-readable format.
If you are dissatisfied with how we process your personal data, you can contact us or lodge a complaint with a supervisory authority.
We use so-called cookies on our website. For more information on cookies, see here
We reserve the right to make changes to our privacy policy where necessary or where changes are due to technological changes in the business. Therefore, please make sure you have the latest version of the privacy policy.
Organic Trade Sweden AB
Org. No. 559326-5399
Kanslihusvägen 3, 281 35 Hässleholm
info@aldoriababy.com
